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Frequently Asked Questions (FAQ)

This is the Frequently Asked Questions list of [Store name]. If your questions are not answered on this page, please contact us at glynis@cascademountaingifts.com and we will reply to you within one business day.

Question

What forms of payment do you accept?

Answer

We accept credit cards via Paypal.

Question

What should I do if I have a problem with my order (such as a missing item, broken item, package not received).

Answer

Please contact Cascade Mountain Gifts immediately by e-mail at Glynis@cascademountaingifts.com and reference your order number. We will investigate and get back to you in 1 business day.

Question

How do I redeem my gift card?

Answer

Log on to our Web site and place an order. During the checkout process, you will be prompted for your gift card number. Simply enter it at that time and the amount will be deducted from your order!

Question

Can I use a gift card on a purchase which exceeds my gift card?

Answer

Yes. You will be prompted for another form of payment for the remaining balance on your order.

Question

In what dollar amounts can gift cards be purchased?

Answer

Gift cards can be purchased in $10, $25, and $50 amounts. You can order as many as you like.

Question

How do I sign up for or opt out of your newsletter?

Answer

Once you have an account on our Web site, you can sign in through the My Account link. On the Personal Account Information screen, you can change your options through the Preferences link.

Question

Where can I find information on your shipping or return policy?

Answer

Our shipping information and return policy can be found on the [Return Policy] and [Shipping] links on the navigation bar.